We are committed to offering timeless designs, honest pricing, and a personalized experience from the very first conversation to the final piece.
Whether you're celebrating an engagement, anniversary, or milestone moment, we are here to work closely with you to create a piece that tells your story.
Unlike traditional jewelry stores, we take a personal approach from selecting the perfect stone to refining every detail, we're here to guide you through each step with honesty, care and exceptional craftsmanship.
We are always available! You can reach us via call, text or email.
Start My Design
This is the most popular starting point — most people don't walk in with the exact design already in mind.
Find My Inspiration
Best for anyone who wants a true expert to steer, start to finish.
Book a Consultation
Reach out and we'll talk through what's realistic for your budget — no pressure, no surprises.
Ask About Financing
Ready to create a ring that tells your unique love story? Schedule a personalized consultation with us today. Our expert team is here to guide you through every step of designing your custom engagement ring, ensuring it reflects your style and vision.
Schedule NowShare your vision with us! We'll discuss your inspiration, stone, metal, and budget, then provide a personalized quote.
We'll create your custom design and make any final adjustments until it's exactly what you envisioned.
A 30% deposit is required to begin crafting your ring. Once received, we'll source your stone and begin production. Most custom rings are completed within 4–6 weeks.
Before shipping, we'll send you photos and videos of your completed ring. After the remaining balance is paid, your ring will be fully insured and shipped with an adult signature required for secure delivery.
Diamond is a natural or lab-grown mineral prized for its hardness and classic brilliance. Moissanite is a different gemstone altogether — it's more affordable and throws off even more fire and sparkle, but doesn't hold the same rarity or resale value as diamond. We're happy to walk you through both side by side during your consultation so you can choose what feels right for your ring and your budget.
Yes — every custom order includes a CAD rendering for you to review and approve before we begin production, so you know exactly what you're getting before any metal is cut.
Most custom rings are completed within 4–6 weeks of your deposit and approved design, though timelines can vary slightly depending on the stone and setting.
Engagement rings and wedding bands are our focus, but we're happy to discuss other custom jewelry pieces — just reach out and tell us what you have in mind.
We proudly stand behind the quality of our craftsmanship. Your jewelry is covered for one year against manufacturing defects, including:
This warranty does not cover accidental damage, loss, theft, misuse, or normal wear over time.
We want your Hidden Gem piece to last a lifetime. That's why we offer complimentary lifetime cleanings and inspections on all Hidden Gem jewelry. During your visit, we'll:
We recommend bringing your jewelry in every 6–12 months to help keep it looking beautiful and secure.
Every Hidden Gem piece is made to order just for you. Because each design is custom made, all custom orders are final sale once production has begun.
Most custom pieces are completed within 4–6 weeks after your design is approved and your 30% non-refundable deposit is received. Production times may vary depending on the design and stone availability.
A 30% non-refundable deposit is required to begin production. The remaining balance is due before your jewelry is shipped or picked up.
Every order is fully insured and shipped with an adult signature required to ensure your jewelry arrives safely.
Because each piece is handcrafted specifically for you, we do not accept returns or exchanges on custom jewelry. If you experience any issues with your order, please contact us — we're always happy to help.
To keep your jewelry looking its best, we recommend removing it during heavy lifting, sports, swimming, gardening, and when using harsh chemicals. Regular cleanings and inspections will help preserve the beauty and longevity of your piece.
We're here to help every step of the way. If you have any questions before, during, or after your purchase, don't hesitate to reach out. We look forward to creating something truly special with you.
Every detail considered.
One-on-one guidance.
Luxury without unnecessary markups.